버스타고 로고

HOME > User agreement and policies > Basic Agreement for Electronic Financial Transactions

User agreement and policies

전자금융거래 기본약관

Article 1 (Purpose)

Purpose of this provision is to specify basic items concerning electronic financial transactions between Company and users when the users use approval agency services for electronic payment provided by EB Card Co., Ltd.(to be referred to as 'Company' hereafter)

Article 2 (Definition of terms)

Definition of terms defined in this provision is as follows.

  1. 'Electronic financial transaction' refers to a transaction where the Company provides approval agency services for electronic payment(to be referred to as 'electronic financial transaction service' hereafter) through electronic devices and users use this by an automatic method rather than by directly facing or communicating with the workers of the Company.
  2. 'Approval agency service for electronic payment' refers to a service where payment approval information is transmitted or received, or account settlement of the payments is acted as a proxy or mediated in purchase of goods or use of services by an electronic method.
  3. 'User' refers to a person who consents with this provision and uses electronic financial transaction services provided by the Company.
  4. 'Access medium' is a means or information used to direct transactions or secure truthfulness and accuracy of transaction contents in electronic financial transactions, and refers to an electronic card and electronic information based thereupon(including credit card numbers),authentication certificate according to 'Electronic Signature Act', user number registered in the Company, biometric information of the user, password required to use the above means or information, etc. which are specified in No.10 of Article 10 in Electronic Financial Transaction Act.
  5. 'Transaction direction' refers to a direction of electronic financial transaction for the Company in accordance with the electronic financial transaction contract signed according to the present provision.
  6. 'Error' refers to a case where electronic financial transactions have not been fulfilled in accordance with the electronic financial transaction contract or the user's transaction direction without user's willful negligence or fault.
Article 3 (Clear statement or change of provision)
  1. The Company shall post this provision and allow users to check for important contents of this provision before the users use electronic financial transaction services.
  2. The Company shall issue a duplicate of the present provision by a transmission method of electronic documents when requested by users.
  3. When the Company changes the provision, users shall be notified by posting of the changed provision in the initial screen for use of the electronic financial transaction services provided by the Company one month before its enforcement date.
Article 4 (Types of approval agency services for electronic payment)

Approval agency services for electronic payment provided by the Company are differentiated as follows.

  1. Approval agency service for credit cards : It applies to a case where the means of payment approval provided for payment of approved payments by the user is a credit card and refers to a service where the Company transmits and receives payment information of credit cards through an electronic approval system and acts as a proxy for and mediates account settlement of the approved payments.
  2. Transfer agency service for accounts : It refers to a real-time remittance service which allows the user to withdraw approved payments from the user's own account registered in financial institutions and transfer the same to desired accounts through an electronic approval system of the Company.
  3. Virtual account service : It refers to a service where payment of approved payments is realized through issuance of a disposable account of the user alone automatically through an electronic approval system of the Company when the user is to approve the approved payment in cash.
  4. Other : As services provided by the Company, there are 'approval agency service by mobile phones', 'approval agency service by ARS', 'approval agency service for gift certificates', etc. depending on types of the approval means for payment.
Article 5 (Use hours)
  1. As a principle, the Company shall provide electronic financial transaction services for 24 hours a day on an open year-round basis. However, it can be specified differently depending on the circumstances of financial institutions and businesses of issuing other approval means,
  2. When suspension of services is unavoidable due to repair and checkup and other technical needs for information and communication equipment or circumstances of financial institutions and businesses of issuing other approval means, the Company can momentarily suspend services after posting the fact of service suspension though an electronic means allowing posting by 3 days prior to the service suspension. However, in the unavoidable cases such as system failure repair, emergency program repair, external factors, etc., services can be suspended without prior posting.
Article 6 (Selection, use and management of access medium)
  1. The Company can check for identity, authority of users and contents of transaction directions by selecting an access medium.
  2. Users are not allowed to loan the access medium, delegate it use or provide the third party with it for the purpose of transfer or security.
  3. Users shall not disclose to, expose to or leave the user's own access medium unattended with the third party, but shall pay sufficient attention to prevent unauthorized use, forgery or falsification.
  4. When the Company is notified of loss or theft of an access medium by users, it shall be responsible for indemnifying losses which were incurred by the user from the use of the access medium by the third party.
Article 7 (Checking for transaction contents)
  1. The Company shall allow checking for users' transaction contents(including 'the fact of user's requesting for error correction and the items concerning processing results' through an electronic method stipulated with the user in advance, and issue a writing on transaction contents by a method such as facsimile telegraphy within 2 weeks from the request date when requested by the user.
  2. Among transaction contents provided by the Company, name or number of the transaction account, type and amount of transaction, information showing the transaction counterpart, transaction date, information allowing identification of type of the electronic device and the electronic device, and access records of the electronic device related to the relevant electronic financial transaction shall have a period of 5 years as the object, while records on electronic financial transactions of small amounts less than 10,000 won in transaction amount per case, records on transaction approvals upon using electronic payment means, the fact of user's request for error correction and the items concerning processing results shall have a period of 1 year as the object.
  3. When the user wants issuance of the writing specified in the clause 1, requests can be sent to the following address and telephone number.
    - Address : Lotte Center 7F, 179 Gasan Digital2-ro(Gasan-dong), Geumcheon- gu, Seoul
    - E-mail address : jychoi7@lotte.net
    - Telephone No. : 02)2028-9002

Article 8 (Correction of errors, etc.)
  1. When the user discovers errors in using electronic financial transaction services, requests can be made to the Company for their correction.
  2. When the Company is requested for errors correction according to the regulations of the previous clause, it shall notify the user of the results within 2 weeks from the request date for correction after immediate investigation and processing of the same.
Article 9 (Responsibility of the Company)
  1. When the Company is not the principal issuing agent of the access medium, it shall not be responsible for indemnification of the losses that were incurred by the users due to the accidents that occurred by forgery or falsification of the access medium.
  2. When the Company is the principal issuing agent or the principal agent of using and managing the access medium, it shall be responsible for indemnification of the losses that were incurred by the users due to the accidents that occurred by forgery or falsification of the access medium. However, this will not be the case when the user violated the 2nd clause of Article 6, or the third party knew being able to conduct electronic financial transactions by using the user's access medium without authorization, or the user disclosed, exposed or left the user's own access medium unattended even though the user could have been aware.
  3. When losses were incurred by the user due to the accidents that occurred in electronic transmission or processing processes of contract conclusion or transaction direction, the Company shall be responsible for indemnification of the losses. However, this will not be the case when the condition of the clause 2 in Article 2 of the present contract is applicable, or the losses were incurred by the user as a corporation (excluding small businesses according to the clause 2 in Article 2 of 'The Minor Enterprises Act') while the Company fulfilled an obligation of paying sufficient attention which is reasonably required such as establishing security procedures and thoroughly observing these to prevent accidents, etc.
  4. In the cases where processing was impossible or delayed due to natural disasters, blackouts, fires, communication disruptions and other force majeure reasons not attributable to the Company, the Company shall not be responsible for these for the users when the reasons for processing to be impossible or delayed have been notified (including when financial institutions or businesses of issuing approval means or communication businesses have been notified).
Article 10 (Efficacy of contract for electronic payment transactions)
  1. When the user's transaction direction concerns electronic payment transactions, the Company shall act as a proxy for the payment procedures, and make the payment realized by transmitting the contents of the user's transaction direction regarding the electronic payment transaction.
  2. When the payment transaction was not realized according to the user's transaction direction regarding the electronic payment transaction, the Company must return the received fund to the user.
Article 11 (Withdrawal of transaction direction)
  1. In the case of transaction directions concerning electronic payment transaction, the user cannot withdraw transaction directions before the effect of payment occurs.
  2. The point in the previous clause where the effect of payment occurs refers to the time (i) when a deposit record is finished in the account ledger of the financial institution where the recipient's account is opened for the information of the amount with transaction direction in the case of electronic fund transfer (ii) when inputting of information on the amount with transaction direction is finished in the electronic device of the financial institution where the recipient's account is opened in the case of payment by other means of electronic payment.
  3. When the effect of payment has occurred, the user can have the approved payment returned according to the withdrawal method for offers in the related ordinances such as laws on consumer protection for electronic business transaction, etc. or what is specified in Article 5 of the present provision.
Article 12 (Generation and preservation of use records for approval agency services for electronic payment)
  1. When the user track, search the contents of electronic financial transactions or errors occur in the contents, the Company shall generate records for preservation which will allow checking for these or their correction.
  2. For types and preservation methods of records which require the Company to preserve according to the regulations of the previous clause, what is specified in the clause 2 of Article 8 shall be followed.
Article 13 (Prohibition of provision of information on electronic financial transactions)

In providing services for electronic financial transaction, the Company shall not provide, disclose to the third party or use for other purposes than business the acquired personal data, accounts, access medium of the user, the contents of electronic financial transactions, information or data on the records without obtaining consent of the user.

Article 14 (Processing and arbitration of disputes)
  1. Users can raise opinions and complaints related to the use of services for electronic financial transaction, request for processing of disputes such as claims for loss indemnification, etc. to the following persons responsible for or in charge of disputes.
    - Person in charge : Yang Taewook
    - contact(Telephone No., FAX) : 2028-9038, 2028-9001
    - E-mail : twyang@lotte.com
  2. When the user applied for dispute processing to the Company, the Company shall inform the user of investigation or processing results for this within 15 days.
  3. Users can file applications for dispute arbitration related to use of the Company's electronic financial transaction services with the arbitration committee for financial disputes in Financial Supervisory Service according to the regulations of Article 51 in "Laws on installation of financial supervisory organizations, etc.', or with Korea Consumer Agency according to the regulations of the clause 1 in Article 31 of 'Law for consumer protection'.
Article 15 (Company's obligation for securing stability)

To allow securing stability and reliability of electronic financial transactions, the Company shall observe the standards specified by Financial Services Commission concerning information technology area such as manpower, facility, electronic devices, etc. for electronic transmission or processing and electronic financial tasks per type of electronic financial transaction.

Article 16 (Rules other than provision and jurisdiction)
  1. Followed for the items not specified by this provision shall be what have been specified in laws on consumer protection such as Electronic Financial Transaction Act, E-commerce Law, etc., laws on telemarketing, and ordinances related to consumer protection such as Specialized Credit Financial Business Act, etc.
  2. For jurisdiction on the disputes which occurred between the Company and users, what has been specified in the Civil Procedure Code shall be followed.
<Supplementary provision>

1. This provision shall be effective as of August 20, 2012.

맨위로
맨위로